Your shopping cart is empty!
Terms & Conditions
VeganCheese.co.uk is owned and operated by Vegeco Ltd, a vegetarian company based in Hampshire in the United Kingdom. Registered in England & Wales Company No. 5896605.
We aim for total customer satisfaction. If you have any suggestions or comments please contact us using the details below:
Our Contact details:
VAT Registration No. 889 5507 58
Making a Purchase
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
'Best Before' & 'Use By' Dates
'Best Before' dates are arbitrary dates that are only a suggestion of when a product will be in its ideal condition - they DO NOT suddenly become unusable, inedible or even dangerous at that point in time - they are simply at their 'best' before these dates. Beyond the 'Best Before' date the character of the goods may gradually become affected by their storage condition, possibly changing the taste, or the colour of the items. However in our experience this normally does not occur for many months after such dates. Most products we handle have very long best before dates, however, we will only guaratee a minimum of 3 days on delivered goods, although a lot of goods can be frozen and used later than this.
'Use By' dates are different, on the very few items we sell that have use by dates, it is not receommended that you use them after that date. Again, they may not be a problem, but they are likely to spoil. We suggest that you freeze such items if the dates are coming close, as this will keep them in usable condition for several more months. As above we will only guaratee a minimum of 3 days on delivered goods, although a lot of goods can be frozen and used later than this.
Making a Purchase
If you know you are unlikely to be in at the time of delivery, you may provide an alternative delivery address in the checkout, which allows many customers to receive orders at work, or via friends and family.
Orders that arrive late or are returned to us as a result of incorrect delivery details or no one being present at the address at the time of delivery will not receive a refund for goods that as a result then become unsuitable for consumption. Orders returned to us will not receive a refund for postage and should you still require the order, postage is charged again. Some couriers will leave parcels without signatures but please assume in all cases, that a signature is required. So if you're at work during the day and there's no one at home, perhaps your work address would be better, or a relative or neighbour.
Chilled goods CAN NOT BE RETURNED FOR RESALE AND ARE NOT REFUNDABLE, if you order them you must be in to receive them and you must provide an address where they can be received safely.
Chilled goods are normally sent overnight for a delivery the following day. However in some parts of the UK, in particular parts of scotland, Northen Ireland and the Isles, next day deliveries ARE NOT POSSIBLE and will take 2, occasionally 3, working days. You are welcome to contact us on 023 9245 3355 to confirm if you are unsure if this will affect you. If chilled goods are delayed in transit, you MUST accept the parcel and inspect the goods. We will refund you for any goods that are damaged, however some chilled goods are not susceptable to damage in such short delays (some are only chilled as a precaution or to acheive expiry dates months into the future) and we will not refund for those items as we are certain they are safe and fit for use.
Chilled items should are normally dispatched with no less than 7 days before their best before date, if dates are unavoidably shorter we will try to notify you before dispatch. They should arrive with at least 2 days before their best before date, excluding unforseen delays as described above. By ordering chilled items you are accepting goods with at least 2 days before their best before date. If you want to check dates before purchasing please call us on 02392 45 33 55.
Orders that are not paid for at the time of making them online will be held but not processed until payment is made. It does not reserve the goods you would like, so prompt payment is essential. If you do not contact us within 4 days we may cancel the order and make the items available to other customers again. You may make payment by cheque, postal order or by credit or debit card by phone. Goods will not be dispatched until full payment is received so please ensure you send the correct total amount including applicable delivery costs.
You agree that the ‘Service’ we provide begins once the order is received by us and paid for. Your order is prepared, picked, packed and dispatched all before you receive it. The ‘Service’ as defined in this sense begins from the time we commence this work, not when the parcel is dispatched, nor when it is received. Although stock levels are regularly checked, stock levels on the site are just an indication but may on occasions not reflect actual levels due to the nature of some items which are more perishable for example.
You agree that we may use your full contact details in order to assist with delivery. For exmaple: including your telephone number on the delivery address label.
You agree that in line with UK legislation we have a maximum of 30 days in which to fulfil your order. Additionally, in the rare event that delivery may be delayed due to the actions or errors of a delivery company that you will allow us reasonable opportunity to intervene and ensure the goods are delivered to you.
Delivery schedules are generally reliable (more so with couriers) but can not be guaranteed. Difficulties in the postal system, especially in the events of strikes or adverse weather are beyond our control, Therefore late delivery is not reason alone for a refund. If you believe your order may be late, do not hesitate to contact us on 023 9245 3355, as you will most likely know before we will if a problem is developiong.
Credit Card Security
They are only decrypted after they reach our computer. They are not held in clear text on any web site.
02392 45 33 55 (International +44 02392 45 33 55) or fax us on or write to us at c/o Vegeco Ltd
Unit D Downley Business Park, Downley Road, Havant, HANTS PO9 2NJ United Kingdom
In this case, the third party will not disclose any of the details to any other party under their contractual agreements with us.
For ALL parcels the following conditions must be accepted.
For example if you provide us with incorrect delivery details and the goods are lost, delivered to the wrong address or delayed we shall not be held liable for any costs.
We may replace goods at our discretion but the customer will be required to pay for the full postage.
We may be able to arrange a collection with a courier for LESS that it would cost you - please contact us to discuss this. We would then usually refund the value of the goods less the cost of collection, which will ultimately save you a little money, Additionally the goods will be fully insured in transit. Please note however, that this option is not offered on small items that would travel in first or second class post.
Website Terms and Conditions of Use