Terms & Conditions

Terms & Conditions
Please read these carefully - they are a binding agreement when ordering from VeganCheese.co.uk

VeganCheese.co.uk is owned and operated by Vegeco Ltd, a vegetarian company based in Hampshire in the United Kingdom. Registered in England & Wales Company No. 5896605.

We aim for total customer satisfaction. If you have any suggestions or comments please contact us using the details below:

Our Contact details:
VeganCheese.co.uk
c/o Vegeco Ltd, 
Unit D Downley Business Park,
Downley Road,
Havant, 
HANTS
PO9 2NJ 
United Kingdom 
Phone: 023 9245 3355
Outside UK: +44 23 9245 3355 Fax: 023 9245 3355
Email: orders @ VeganCheese.co.uk

VAT Registration No. 889 5507 58 

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

'Best Before' & 'Use By' Dates
Firstly, it important to point out that these two terms are often confused or used interchangeably, however they mean two very different things:
'Best Before' relates to quality - taste and appearance may change.
'Use By' relates to safety - the risk that the product may spoil.

'Best Before' dates are arbitrary dates that are only a suggestion of when a product will be in its ideal condition - they DO NOT suddenly become unusable, inedible or even dangerous at that point in time - they are simply at their 'best' before these dates. Beyond the 'Best Before' date the character of the goods may gradually become affected by their storage condition, possibly changing the taste, or the colour of the items. However in our experience this normally does not occur for many months after such dates. Most products we handle have very long best before dates, however, we will only guaratee a minimum of 3 days on delivered goods, although a lot of goods can be frozen and used later than this.

'Use By' dates are different, on the very few items we sell that have use by dates, it is not receommended that you use them after that date. Again, they may not be a problem, but they are likely to spoil. We suggest that you freeze such items if the dates are coming close, as this will keep them in usable condition for several more months. As above we will only guaratee a minimum of 3 days on delivered goods, although a lot of goods can be frozen and used later than this.

Bulk Orders
If you intend to order a large amount of one item, we strongly advise you to contact us to check if the 'Best Before' or 'Use By' dates are suitable, especially if you do not expect to consume them all immediately. We normally have very good dates on most products, but as an example if you buy 10 identical items that you intend to use just once a week - you may be disappointed if we have stock with a BBE date of 5 weeks. If you wish to order a bulk quantity of any item, we can order fresh stock in for you. See 'Special Orders' below.

Special Orders
We can acquire bulk quantities of most of the products we stock, and even products that we do not currently list on our shop. Please contact us via the details above if you have a special requirement. It is important to note that Special Orders must be paid for in advance, and are not refundable under the the Distance Trading rules. We advise you to consider making such and order carefully before placing it, as unless the goods are actually faulty or different to those requested we cannot refund you.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Delivery Schedule
Orders that have been paid for online will be prepared immediately. Where chilled items have been ordered the ambient products will be prepared and the chilled items added before dispatch. Note that we only ship chilled items on Monday, Tuesday and Wednesdays. By ordering items with short dates like chilled items you agree to be in to receive them on the day of delivery. 

If you know you are unlikely to be in at the time of delivery, you may provide an alternative delivery address in the checkout, which allows many customers to receive orders at work, or via friends and family. 

Orders that arrive late or are returned to us as a result of incorrect delivery details or no one being present at the address at the time of delivery will not receive a refund for goods that as a result then become unsuitable for consumption. Orders returned to us will not receive a refund for postage and should you still require the order, postage is charged again. Some couriers will leave parcels without signatures but please assume in all cases, that a signature is required. So if you're at work during the day and there's no one at home, perhaps your work address would be better, or a relative or neighbour.
You accept ParcelForce have the right to leave your parcel at a local post office if you are not in to receive the goods.

Chilled Goods
The following information is VERY important. 

Chilled goods CAN NOT BE RETURNED FOR RESALE AND ARE NOT REFUNDABLE, if you order them you must be in to receive them and you must provide an address where they can be received safely. 

Chilled goods are normally sent overnight for a delivery the following day. However in some parts of the UK, in particular parts of scotland, Northen Ireland and the Isles, next day deliveries ARE NOT POSSIBLE and will take 2, occasionally 3, working days. You are welcome to contact us on 023 9245 3355 to confirm if you are unsure if this will affect you. If chilled goods are delayed in transit, you MUST accept the parcel and inspect the goods. We will refund you for any goods that are damaged, however some chilled goods are not susceptable to damage in such short delays (some are only chilled as a precaution or to acheive expiry dates months into the future) and we will not refund for those items as we are certain they are safe and fit for use.

Chilled items should are normally dispatched with no less than 7 days before their best before date, if dates are unavoidably shorter we will try to notify you before dispatch. They should arrive with at least 2 days before their best before date, excluding unforseen delays as described above. By ordering chilled items you are accepting goods with at least 2 days before their best before date. If you want to check dates before purchasing please call us on 02392 45 33 55.

Orders that are not paid for at the time of making them online will be held but not processed until payment is made. It does not reserve the goods you would like, so prompt payment is essential. If you do not contact us within 4 days we may cancel the order and make the items available to other customers again. You may make payment by cheque, postal order or by credit or debit card by phone. Goods will not be dispatched until full payment is received so please ensure you send the correct total amount including applicable delivery costs.

You agree that the ‘Service’ we provide begins once the order is received by us and paid for. Your order is prepared, picked, packed and dispatched all before you receive it. The ‘Service’ as defined in this sense begins from the time we commence this work, not when the parcel is dispatched, nor when it is received. Although stock levels are regularly checked, stock levels on the site are just an indication but may on occasions not reflect actual levels due to the nature of some items which are more perishable for example.

You agree that we may use your full contact details in order to assist with delivery. For exmaple: including your telephone number on the delivery address label.

You agree that in line with UK legislation we have a maximum of 30 days in which to fulfil your order. Additionally, in the rare event that delivery may be delayed due to the actions or errors of a delivery company that you will allow us reasonable opportunity to intervene and ensure the goods are delivered to you. 

Delivery schedules are generally reliable (more so with couriers) but can not be guaranteed. Difficulties in the postal system, especially in the events of strikes or adverse weather are beyond our control, Therefore late delivery is not reason alone for a refund. If you believe your order may be late, do not hesitate to contact us on 023 9245 3355, as you will most likely know before we will if a problem is developiong.

Tax Charges
In accordance with legislation, VAT is charged is charged at 20% on applicable goods and services regardless of where the customer is buying foro. Tax is charged at source, which is the United Kingdom.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. 

They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Contacting Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 

02392 45 33 55 (International +44 02392 45 33 55) or fax us on or write to us at c/o Vegeco Ltd 

Unit D Downley Business Park, Downley Road, Havant, HANTS PO9 2NJ United Kingdom

Privacy Policy
VeganCheese.co.uk (Vegeco Ltd) does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment (primarily for card processing and delivery). 

In this case, the third party will not disclose any of the details to any other party under their contractual agreements with us.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at:
http://www.hmso.gov.uk/si/si2000/20002334.htm

For ALL parcels the following conditions must be accepted.

For example if you provide us with incorrect delivery details and the goods are lost, delivered to the wrong address or delayed we shall not be held liable for any costs. 

We may replace goods at our discretion but the customer will be required to pay for the full postage. 

We may be able to arrange a collection with a courier for LESS that it would cost you - please contact us to discuss this. We would then usually refund the value of the goods less the cost of collection, which will ultimately save you a little money, Additionally the goods will be fully insured in transit. Please note however, that this option is not offered on small items that would travel in first or second class post.

Website Terms and Conditions of Use
Please read this agreement carefully before accessing or using this site. By accessing or using the site, you agree to be bound by this agreement. The information and services on this site are provided by VeganCheese.co.uk and its suppliers, subject to your agreement to the terms and conditions below. 

Use of Information and Services 
VeganCheese.co.uk (Vegeco Ltd) assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services or other material on this site. While VeganCheese.co.uk strives to keep the information on this site accurate, complete, and up-to-date, VeganCheese.co.uk and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information. 

Limitation of Liability
In no event will VeganCheese.co.uk or its suppliers be liable for any special, indirect, punitive, exemplary or consequential loss, or any loss whatsoever, including loss of data or profits and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. You acknowledge and agree that the limitations set out above are fundamental elements of this agreement and the site would not be provided to you absent such limitations. 

Indemnification
You agree to indemnify, defend and hold harmless VeganCheese.co.uk, its affiliates and suppliers from any liability, loss, claim and expense (including reasonable legal fees) directly or indirectly related to your breach of this agreement. 

Proprietary Rights
All materials on this site (as well as the organisation and layout of the site) are owned by and subject to the copyright of VeganCheese.co.uk or its suppliers and may be accessed, downloaded or printed only for your personal non-commercial use. Without the prior written permission of VeganCheese.co.uk or its suppliers, you may not copy, distribute or transfer any material on this site, in whole or in part. 

Changes to Site
VeganCheese.co.uk and its suppliers may make improvements or changes in the information, services, products, and other materials on this site, or terminate this site, at any time without notice. VeganCheese.co.uk may modify this agreement at any time and such modifications shall be effective upon posting of the modified agreement on this site and VeganCheese.co.uk notifying the posting of the modified agreement on the home page of this site for a period of 30 days. Your continued access or use of this site upon or after the date of such posting and notification shall be deemed your acceptance of the modified agreement. 

Miscellaneous
VeganCheese.co.uk's failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right. 

This agreement will be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the non-exclusive jurisdiction of the English Courts.